Office Coordinator & Front of House
📍 Location: Palmers Green, London
🕒 Full-time | Office-based
Launch your career with Stapletons
Are you looking for a role where you can develop practical skills, gain confidence, and contribute to a busy team every day?
We’re looking for an enthusiastic, organised, and people-focused Front of House & Legal Coordinator to join our friendly team at Stapletons. As the first point of contact for our clients, you’ll play a vital role in creating outstanding first impressions while supporting our legal team with meaningful administrative and legal support.
By joining Stapletons Solicitors you’ll gain hands-on experience in the legal sector, develop knowledge of legal processes and client care, and learn skills that provide an excellent foundation for a long-term career in law, business support, compliance, or professional services.
About the Role
As the welcoming face of Stapletons, you’ll help ensure every client enjoys a professional, friendly, and reassuring experience from their very first interaction with us. Alongside front-of-house responsibilities, you’ll become an integral part of our legal support team, assisting with client onboarding, compliance procedures, legal documentation, and day-to-day office operations.
What You’ll Be Doing
- Welcoming clients and visitors with a warm, professional, and friendly approach.
- Managing our busy switchboard, directing calls efficiently, and responding to enquiries.
- Creating an exceptional first impression and delivering outstanding client service at every stage of the client journey.
- Building positive relationships with clients from their first enquiry, acting as a trusted and approachable point of contact throughout the onboarding process.
- Guiding clients through our onboarding procedures, explaining documentation requirements, assisting with forms, and ensuring the process is smooth, straightforward, and stress-free.
- Liaising with clients by telephone, email, and in person, answering questions, providing guidance, and helping clients feel informed, reassured, and confident throughout the early stages of their matter.
- Supporting our Anti-Money Laundering (AML) and client due diligence procedures by requesting and verifying identification documents, carrying out compliance checks, and ensuring all regulatory requirements are completed accurately.
- Preparing and drafting legal documents under the supervision of our legal team, including first drafts of contracts, letters, forms, and other legal documentation.
- Opening new client files, maintaining accurate electronic records, and ensuring documentation is organised within our case management systems.
- Processing client payments accurately and efficiently.
- Handling incoming and outgoing post, DX, scanning, photocopying, and document preparation.
- Keeping reception and client areas welcoming, organised, and professional at all times.
- Managing office stationery and supplies.
- Providing administrative support to solicitors and legal professionals across the firm, helping matters progress efficiently.
- Maintaining the highest standards of confidentiality, professionalism, and data security.
- Working collaboratively with colleagues and providing support across the office whenever required.
What We’re Looking For
We’re looking for someone who genuinely enjoys working with people, thrives in a busy environment, and takes pride in delivering exceptional service.
You’ll have:
- A warm, friendly, and professional personality.
- Excellent communication and interpersonal skills.
- A genuine passion for providing outstanding customer service.
- Strong organisational skills with excellent attention to detail.
- Confidence in multi-tasking and using your own initiative.
- Good IT skills and a willingness to learn new systems.
- A desire to build a professional career and develop new skills.
A competitive salary is on offer for the right individual.
Please send your CV along with a covering letter to [email protected]